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Recovering from Mistakes in the Workplace, with Dina Denham Smith

Episode 43

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Dina Denham Smith knows what it takes to make it in changing environments – we can all use her wisdom right now! Dina is the founder and owner of Cognitas, an executive and team coaching firm. Her clients include premier brands such as Adobe, Netflix, PwC, Gap, Dropbox, Stripe, and numerous high-growth start-ups. She specializes in helping her clients lead and thrive in fast-paced, constantly changing, and uncertain environments.

Earlier in her career, Dina was a management consultant with PwC and led numerous teams and projects to help companies scale and implement large-scale strategic change. Following that, she held executive-level positions at both a digital marketing agency and a private equity firm.

In her coaching practice, Dina helps leaders and teams solve their most pressing challenges, enhance their effectiveness, and capitalize on untapped opportunities.

Dina is a regular contributor to HBR, Fast Company, and Forbes, writing about leadership and strategies for high performance.

What you will learn in this episode:

  • How to recover from making a mistake at work
  • The difference between intent and impact – and why it matters in an apology
  • Why it’s essential to ask for feedback when making amends
  • How to communicate with a colleague who says “yes” but means “no”
  • Why what you say is just as important as how you say it
  • How to respectfully say “no” to your boss


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