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Communicating with Kindness, with Shira Miller

Episode 78

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Shira Miller, CPCC, is a two-time TEDx speaker, Author, Certified Professional Co-Active Coach and Chief Communications Officer of National DCP, the $2 billion supply chain company serving Dunkin. Her book, Free and Clear: Get Unstuck and Live the Life You Want, features a step-by-step process for getting unstuck and staying that way for good. Getting unstuck is her superpower, and Miller is passionate about teaching people how to do the same for themselves. Over the past few decades, she has transitioned from financial ruin to prosperity, chronic health challenges to a constant state of wellness, obesity to sustaining a healthy weight, divorce to lasting love, and an unfulfilling career to a purpose-driven life.

In her current corporate job, Miller is responsible for all aspects of brand management, internal and external communications. Prior to joining NDCP, Miller served as President of award-winning boutique PR firm Shira Miller Communications; Director of Corporate Communications for billion-dollar retail company American Retail Group; Director of Marketing Communications for Morrison Management Specialists, which is now a billion-dollar division of Compass; PR Manager for The Shepherd Center; Community Relations Manager for Days Inns of America; and Weekend Bureau Coordinator for the NBC News Southeastern Bureau.

The popular keynote speaker has been recognized with over 40 communications awards, including Public Relations Society of America’s National Bronze Anvil Award for Consumer Media Relations, and being named an honoree in Ragans Top Women in Communications Awards, Class of 2021, in the Trailblazer category. She has been featured in Authority Magazine, Thrive Global, Shape, Health, First for Women, Quick & Simple, the Atlanta Journal Constitution, Emory Magazine, UpJourney and Grit Daily. The Emory University alumnae lives in Atlanta, Georgia with her husband.

What you will learn in this episode:

  • What crisis looks like in the world of supply chain management
  • Why it is critical to build a good foundation for communication if you want to take the leadership track in your career
  • How the desire for authenticity, adaptability, brand reputation, and employee retention has resulted in the rise of the Chief Communications Officer
  • The difference between being nice and being kind in a professional setting
  • Why providing clear, constructive feedback – even when it isn’t easy to hear – is more kind than telling someone what they want to hear
  • What inspired Shira to write her book “Free and Clear: Get Unstuck to Live the Life You Want”


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