Addressing Your Critics, with Lee Caraher
Episode 05
Lee McEnany Caraher is the founder and CEO of Double Forte, a national public relations and digital media agency, based in San Francisco, that works with beloved consumer, technology, and wine brands. Lee is a highly sought after communications expert known for her business building acumen and insights.
What you will learn in this episode:
- How to deal with trolls
- How to use your critics to grow
- Why it’s important to respond to customer complaints
- What you should always assume about reviews
- How to create an escalation protocol
- What to do if someone lies about a situation
- Why Lee doesn’t believe in cancel culture
Resources:
- Website: https://leecaraher.com/
- LinkedIn: https://www.linkedin.com/in/leecaraher
- Facebook: https://www.facebook.com/LeeCaraher1/
- Twitter: https://twitter.com/leecaraher
